Information We Collect

We collect different types of information depending on how you engage with our services. Some information you provide directly, while other data is collected automatically as you navigate our platform.

Personal Information You Provide

When you register for courses, contact us, or use our services, you might share:

• Full name and contact details (email address, phone number)
• Mailing address for course materials or official correspondence
• Educational background and professional experience
• Payment information processed through secure third-party providers
• Course preferences and learning objectives
• Communications you send us, including support requests

Automatically Collected Information

Our systems collect technical data to improve your experience:

• IP address and approximate geographic location
• Browser type, operating system, and device information
• Pages visited, time spent on our site, and navigation patterns
• Referral sources and search terms used to find us
• Course progress and completion data

How We Use Your Information

We use the information we collect for specific purposes that directly relate to providing educational services. We don't sell your personal data to third parties.

We analyze usage patterns to understand which course materials resonate with students and where people struggle. This helps us refine our curriculum and create better learning experiences.

Sharing Your Information

We only share your personal information in limited circumstances. Here's what you should know:

Service Providers

We work with trusted third parties who help us operate our platform. These include:

• Payment processors for secure transaction handling
• Cloud storage providers for course materials and data
• Email service providers for communications
• Analytics tools to understand platform usage

All service providers are contractually bound to protect your information and can only use it for the specific purposes we authorize.

Legal Requirements

We may disclose your information if required by Australian law, court order, or government regulation. We'll notify you of such requests unless legally prohibited from doing so.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. We respect these rights and make it straightforward for you to exercise them.

Access Your Information

You can request a copy of the personal data we hold about you. We'll provide this within 30 days of your request, free of charge for the first request in any 12-month period.

Correct Your Information

If any information we hold is inaccurate or outdated, let us know and we'll update it promptly. You can update basic details like your email or phone number directly through your account settings.

Delete Your Information

You can request deletion of your personal data, subject to certain legal exceptions. For example, we may need to retain financial records for tax purposes or course completion certificates for verification.

Withdraw Consent

If you've opted into marketing communications, you can unsubscribe anytime through the link in our emails or by contacting us directly. This won't affect communications essential to your course participation.

Lodge a Complaint

If you believe we've mishandled your personal information, please contact us first so we can address your concerns. You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Data Security Measures

We implement multiple layers of security to protect your information from unauthorized access, alteration, or disclosure.

• Industry-standard SSL encryption for data transmission
• Secure servers with regular security audits and updates
• Access controls limiting staff access to personal data
• Regular backups stored in secure, encrypted locations
• Employee training on privacy and security practices
• Incident response procedures for potential breaches

While we take reasonable precautions, no internet transmission is completely secure. We encourage you to use strong passwords and keep your login credentials confidential.

Data Retention

We keep your information only as long as necessary for the purposes outlined in this policy. Retention periods vary depending on the type of data:

After retention periods expire, we securely delete or anonymize your information so it can no longer identify you.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our platform.

Essential Cookies

These are necessary for the website to function. They enable basic features like page navigation and access to secure areas. The website won't work properly without them.

Analytics Cookies

We use these to understand visitor behavior and improve our platform. They collect anonymous information about pages viewed, time spent on site, and navigation patterns.

Preference Cookies

These remember your choices (like language preferences) to provide a more personalized experience across visits.

You can control cookie settings through your browser. Blocking certain cookies may affect functionality and your overall experience on our site.

International Data Transfers

While sylvoremita primarily operates within Australia, some of our service providers may store or process data on servers located overseas, particularly in the United States and European Union.

When we transfer data internationally, we ensure adequate protections are in place through:

• Standard contractual clauses approved by relevant authorities
• Verification that recipients comply with recognized privacy frameworks
• Regular audits of third-party security practices

We remain responsible for protecting your information even when processed by overseas providers.

Children's Privacy

Our financial modeling courses are designed for adults. We don't knowingly collect personal information from anyone under 18 without parental consent. If you're under 18 and interested in our programs, please have a parent or guardian contact us to discuss appropriate arrangements.

If we discover we've inadvertently collected information from a minor without proper consent, we'll delete it promptly.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website.

The date at the top of this document shows when it was last revised. We encourage you to review this policy occasionally to stay informed about how we protect your information.

Continued use of our services after changes become effective means you accept the updated policy.